Mexico’s most affordable option with quality you can rely on

Our 5 Step Medical Tourism

Program Explained

 Next, we need to get to know one another better so we can tailor a medical solution to your unique situation.

Step 1- Request a Quote:  If you are interested in having treatment with us, it is important to browse our website and contact us so we can start the process. Once you request a quote, you will automatically receive an email that will explain to you the next steps. A case manager will contact you within 24 hours so we can begin the approval process.  

Step 2- Send Medical Records:  You will automatically receive an email with a link to fill out your Medical Questionaire. The medical records that we will need from you will depend on what procedure you are requesting. They can be anything from pictures if you are requesting cosmetic surgery, an MRI or Xray report for Orthopedics and Spine, or medical reports by your local hospital or doctor’s diangostics. Your case manager will provide you with more details about this once you discuss with him/her. 

Step 3- Approval and Itinerary Planning: Once we have all the information requested for your approval  your case manager will send you you ‘final quote and detail’ description of your entire medical travel trip with us at Family Hospital.  Your approval will include information such as:  

- Your final itinerary schedule from Day 1 till the last day

- Notes by your surgeon in regards to the actual surgical details and timings

- What to expect upon arrival, after your surgery and after you go back home for your recovery

- Final price and what it includes

- Answers to FAQ’s

- Details of what to bring what not to bring

- Your rights as a medical travel patient with us

- Information about Mexicali and Hotels

- How to pay us 

Step 4- The arrival. At this stage of the process, you are already in our custody! At Family Hospital, our goal is to follow your itinerary as best possible to maximize your experience with us. We promise to deliver all services to you as a patient.  However, it is important to understand that the exact times /schedule when a particular meeting or surgery  is arranged can change due to doctor’s schedule or health reason. Our doctors perform surgeries to locals and nearby medical travelers on a daily basis, so the exact time of your consultation or surgery can change do to our doctors busy schedule but we will make sure if it happens you  are to be notified in advance.  During this stage, the following segments will take place:  

- Pickup/Drop offs from the agreed arrival destination

- Pre-op testings, consultation with surgeon

- Hospital overnight stay ( if required ) pre-surgery

- Surgery and after surgery recovery

- Post-hospital recovery nights

- Hotel recovery nights

- Ground transportation within the city of Mexicali for all post-surgery consultation meetings ( if necessary ) ,  physical therapy sessions ( if necessary ),pharmacy trips, and/or hospital trips for check-ups

- Hotel nursing care (if needed )

- After surgery recovery details when going back home ( What to do what not to do and for how long as well as what to expect )

- Transportation back to departure destination   Please be advise, this part of the process is your actual medical travel experience. We will provide you with an Ipad computer while at the hospital and a local cellular phone where you can call anyone on the medical tourism department for anytime you need assistance. We will work shoulder to shoulder during your time with us so you will have no problem understanding what the next steps will be.

Step 5 - Recovery back home: Most likely, your medical travel itinerary will consist of having you stay in the hospital for several nights followed by a hotel for the remaining of your experience. Once your medical travel is complete, you will be eligible to go back home but your after surgery recovery will still need to be followed. We will provide you with recovery details for your particular surgery and information about what to expect. We will provide you with 2 complimentary follow up phone calls during your recovery back home but most importantly if you have any questions please address them to your case manager as soon as possible. Your case manager will coordinate with your doctor to provide you any answers. If you are facing any type of an emergency, please dial 911 if you are in the United States of visit your local hospital for a revision.  We are not finished until you are completely healed!  


I wanted to write you to thank you for all your help. I truly appreciate all of the work that you put into making my trip a success.

Elizabeth H

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Circuito Brasil #82,
Parque Industrial El Alamo.
Mexicali, Baja California.
On a side of the East International border.